JD20U Won’t Turn On
Power connection and startup troubleshooting
Find out what to doSetup, safety checks, and power-on guidance
JD20U Won’t Turn On
Power connection and startup troubleshooting
Find out what to do
JD20U LED Lights Not Working
Visible light, mode selection, and infrared light check
Find out what to doMode, Comfort, brightness, distance, and treatment guidance
JD20U Automatically Shuts Off
Standby, folding, and auto shut-off check
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Cannot Switch Modes on JD20U
Correct mode-switching operation
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JD20U Feels Hot During Use
Distance, session length, and comfort tips
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JD20U Light Feels Too Bright
Eye comfort and protective goggle guidance
Find out what to doSkin reactions, comfort tips, and result expectations
Skin Feels Dry After Using JD20U
Hydration and comfort tips after light therapy
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Skin Redness and Itching After Using JD20U
Cleansing, session length, and sensitivity guidance
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Breakouts or Acne After Using JD20U
Skin purging, acne-prone skin, and M01 guidance
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Skin Looks Darker After Using JD20U
Photosensitive products, hydration, and overuse check
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Not Seeing Expected Results With JD20U
Consistency, treatment cycle, and usage routine guidance
Find out what to doOptimal usage, cleaning, storage, and physical device care
Optimal Usage Conditions for JD20U
Best practices for device performance
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JD20U Maintenance & Care
Cleaning, storage, and daily device care
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JD20U Stand and Hinge Issues
Stand stability, hinge sound, opening, and closing guidance
Find out what to doWhen to Contact Support
Contact Customer Service
When professional assistance is needed
Find out what to do