JD20U Stand and Hinge Issues
Published at: 2026-05-22
Stand stability, hinge sound, opening, and closing guidance
Common Situations
- The stand feels unstable.
- White powder appears around the hinge cover.
- The hinge makes a friction sound when opening or closing.
- The device gets stuck while opening.
- The device cannot close completely.
What You Can Do
- If the stand feels unstable
Use the fixing pins when placing JD20U vertically. Also make sure the surface is flat, stable, and not too soft or slippery. - If you see white powder near the hinge
This may be minor dust caused by friction during hinge rotation. You can wipe it away gently with a tissue. It does not affect normal use. - If the hinge makes a friction sound
A new device may make a slight friction sound due to normal mechanical stress between the shell and hinge. This usually improves after opening and closing the device several times. - If the device gets stuck while opening
Check whether any foreign object has fallen into the hinge gap and remove it carefully. - If the device cannot close completely
Check whether the stand is fully pushed back into the stand slot before closing the device.
Details
Most stand or hinge issues are related to surface stability, normal hinge friction, or the stand not being folded back correctly. If the device is visibly damaged or still cannot open or close normally after checking, please prepare your order number, clear photos or videos of the issue, and your device SN code / Serial Number, then fill out the form.
Where to find the SN code:
For the JMOON by Ulike ReGlow Max (JD20U), the SN code / Serial Number is located at the bottom of the device, near the area below the Jmoon logo.
For the JMOON by Ulike ReGlow Max (JD20U), the SN code / Serial Number is located at the bottom of the device, near the area below the Jmoon logo.
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