JD20U Maintenance & Care

Published at: 2026-05-22

Cleaning, storage, and daily device care

Cleaning the Device

Before cleaning, turn off the device and let it cool down.
  • Wipe the surface with a non-alcoholic wet wipe or soft tissue.
  • If water does not remove residue, you may gently use a cotton swab or clean soft cloth with 75% isopropyl alcohol.
  • Do not use steel wool, abrasive tools, or corrosive detergents.
  • Do not clean the device or accessories in a dishwasher.
  • Do not rinse the device under running water.
  • Keep the device and accessories dry.

Storage Tips

  • Store the device in a cool, dry place.
  • Avoid direct sunlight, high temperature, and humid environments.
  • Keep the device away from water.
  • Store the device and accessories in the packaging box when not in use.
  • Avoid contact with hard objects that may scratch or damage the device.
  • Unplug the device when not in use to reduce cable tangling or tripping risk.

Daily Safety Check

Before each use, check whether:
  • The device surface is clean and dry.
  • The panels open and close smoothly.
  • The cable and adapter are not damaged.
  • The LEDs and display are not visibly damaged.
  • There is no unusual smell, smoke, sparks, or abnormal heat.
If you notice damage, cracks, burn marks, damaged cables, abnormal heat, smoke, or unusual smell, stop using the device. Please prepare your order number, clear photos or videos of the issue, and your device SN code / Serial Number, then fill out the form.
Where to find the SN code:
For the JMOON by Ulike ReGlow Max (JD20U), the SN code / Serial Number is located at the bottom of the device, near the area below the Jmoon logo.

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