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Frequently asked questions
If you're not seeing immediate results with your hair removal device, don't worry—this is a common experience, and results can vary from person to person. It often takes time, usually 2-4 weeks, for noticeable changes to appear. Here's why we recommend giving the product another 6 weeks for a more comprehensive trial:
- Hair Growth Cycles: Hair grows in different cycles, and the treatment needs time to effectively target all the hair follicles. The initial sessions may not cover the full hair growth cycle.
- Consistency is Key: Regular and consistent use of the hair removal device is crucial for achieving the best results. Continued use over an extended period often leads to more noticeable and lasting outcomes.
- Adjusting to the Product: Your skin and hair may need more time to adapt to the treatment. Prolonged use can result in improved effects.
- Try the Stamp Treatment Method: Make multiple passes over the same area during a single session. This method increases energy concentration in the hair follicles, which can disrupt the hair growth cycle and enhance hair reduction over time.
If you still have questions or concerns, feel free to reach out to our customer service by filling out this form: Contact Us.
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You can click here to see how to use Ulike IPL:👉
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At Ulike, we have a 100-day Money-Back return policy that allows you to shop with confidence. Here's how it works:
- Product Condition: To be eligible for a return, the product must be in resalable condition with its original packaging. This ensures that both you and the next customer receive products of the highest quality.
- Initiating a Return: To initiate a return, simply fill out the return form available on our website. Once your return is approved, we'll send you a prepaid return label to your provided email address. Please ensure that the product is securely packaged in its original packaging.
- Important: Returns without Ulike's approval or a Ulike-provided return label will not be accepted. We want to ensure a smooth process for you, so please make sure to follow the correct procedure.
- Defective or Damaged Products: If you receive a defective or damaged product, please fill out the appropriate form on our website. We'll be happy to send you a replacement. However, it's important to notify us of any defects or damage as soon as possible. If a damaged item is returned without prior notification, we won't be able to process the return.
- International Returns: Please note that our prepadi return label is currently available only for customers in the US, CA, UK, and EU.
We value your satisfaction and aim to provide a hassle-free return experience. If you have any further questions or need assistance, please don't hesitate to reach out to our dedicated customer support team.
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If your tracking shows your package as delivered but you can’t locate it:
- Wait 48 hours. Sometimes, packages are marked as delivered up to 48 hours before arrival. Note: Some carriers may deliver until 10 PM.
- Check for a delivery notice.
- Ask neighbors or family if they received the package on your behalf. Also, check with your leasing office, front desk, or package locker if applicable.
- Inspect the delivery location to see if the package is hidden or tucked away.
If you still can't find your package, contact the carrier to report the issue and inquire about the delivery details. If the package is still missing, please reach out to our Client Care team at support@ulikeglobal.com within 7 days of the order being marked as delivered.
Note: Ulike monitors all claims regarding lost, missing, incorrect, or damaged items. These must be reported within 7 days of the order being marked as delivered. For incorrect or damaged items, please submit pictures. Ulike reserves the right to limit or deny reshipment or refunds. If a courtesy reshipment is issued, it will not be eligible for return or refund.
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To track your order status:
- If you placed the order with your registered account:
Log in to our website with your email and check "My Orders" for the status. - If you placed the order as a guest:
Click here and enter your Order Number and Email Address to view your order details.
Once your package has been shipped, we’ll send you a tracking number by email. You can use this number to track your package directly by clicking the tracking link in the email, which will take you to the tracking page on our website, or use this number to track your package here.
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