Contact Customer Service
Published at: 2026-05-22
When professional assistance is needed
Models: JMOON by Ulike ReGlow Max (JD20U)
When to Contact Us
If you still need help after checking the relevant article, please fill out the form. Our Customer Support Team will review your case and assist you.
Information to Prepare
For all inquiries, please prepare:
- Your order number
- The email address used for the order
- Your product model: JMOON by Ulike ReGlow Max (JD20U)
- A brief description of the issue or question
For Device or Quality Issues
Please also prepare:
- A short video clearly showing the issue
- Clear photos if there is visible damage
- Your device SN code / Serial Number
Where to find the SN code:
For the JMOON by Ulike ReGlow Max (JD20U), the SN code / Serial Number is located at the bottom of the device, near the area below the Jmoon logo.
For the JMOON by Ulike ReGlow Max (JD20U), the SN code / Serial Number is located at the bottom of the device, near the area below the Jmoon logo.
For Skin Reactions or Result Concerns
Please also prepare:
- Your main skin concern or reaction
- Clear photos of the affected area if applicable
- Usage mode
- Usage frequency
- Session length
- Distance from skin
- Skincare products used before or after treatment
Details
Providing complete information helps our Customer Support Team understand your case faster and reduce back-and-forth communication. Please fill out the form when you need support.
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