JD20U Automatically Shuts Off
Published at: 2026-05-21
Standby, folding, and auto shut-off check
Potential Causes
- The device stayed in Standby mode for more than 3 minutes.
- The device was folded or closed during use.
- The selected treatment mode has completed.
- The device may need further inspection.
Troubleshooting Steps
- Check Standby mode
If the screen displays M0, the device is in Standby mode. It will automatically turn off if there is no operation for over 3 minutes. - Check whether the device was folded
Folding or closing the device will trigger automatic shutdown. - Restart the device
Press and hold the Power button for 2 seconds to turn it back on. - Check whether the treatment ended normally
When a treatment ends, the device may beep and enter Standby mode. This is normal.
Details
Automatic shutdown may be part of the device’s normal safety and standby design. If the device shuts off unexpectedly during treatment and the above situations do not apply, please prepare your order number, a short video showing the issue, and your device SN code / Serial Number, then fill out the form.
Where to find the SN code:
For the JMOON by Ulike ReGlow Max (JD20U), the SN code / Serial Number is located at the bottom of the device, near the area below the Jmoon logo.
For the JMOON by Ulike ReGlow Max (JD20U), the SN code / Serial Number is located at the bottom of the device, near the area below the Jmoon logo.
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