Skin Redness and Itching After Using JD20U
Published at: 2026-05-22
Cleansing, session length, and sensitivity guidance
Potential Causes
- Makeup or skincare residue remained on the skin.
- Photosensitive ingredients were used before treatment.
- The session was too long.
- The device was too close to the skin.
- The skin is sensitive or photosensitive.
- Other beauty devices were used too closely together.
What You Can Do
- Cleanse before use
Remove makeup and cleanse your skin before each session. - Avoid photosensitive products before treatment
Avoid products containing strong acids, retinoids, whitening ingredients, or other photosensitive ingredients before use. - Check time and distance
Keep sessions within 20 minutes when possible, do not exceed 30 minutes, and maintain a distance of 10–30 cm. - Soothe the skin
You may use a cold compress or alcohol-free aloe vera gel to calm the skin. - Pause if needed
Stop using the device until your skin calms down. If you have photosensitive skin, discontinue use and consult a dermatologist.
Details
Mild temporary redness may occur due to increased circulation. However, redness with itching, burning, swelling, or pain may indicate skin sensitivity or overuse.
If symptoms continue, please prepare your order number, photos of the affected area, your symptoms, usage mode, session length, frequency, distance, and skincare products used before or after treatment, then fill out the form.
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