IPL Device Automatically Shuts Off
Published at: 2026-05-19
Power connection and startup troubleshooting
Models: All Air Series
Potential Causes
- Device left unused after powering on
- Overheating protection
- Overload protection
- Loose power connection
- Electrical malfunction
Troubleshooting Steps
- Confirm whether the device can be turned on again.
- Check when the shutdown happens, such as after continuous use for 20–30 minutes.
- Check whether the device or adapter feels unusually hot or has a burning smell.
- Check whether the device was left powered on without operation for around 3 minutes.
- Make sure the power cable is not loose, worn, or damaged.
- Test the wall outlet with another electronic device.
- If using an adapter or converter, make sure it supports current ≥ 1.5A.
Details
- If the device shuts off after being left unused for around 3 minutes:
This is normal. The device has a built-in auto-shutdown protection feature. Simply turn it on again. - If the device shuts off after continuous use for 20–30 minutes:
This may be caused by internal temperature protection. Please pause use and allow the device to cool before continuing. - If the adapter or power cable is loose:
Reconnect the cable firmly and make sure the connection is stable. - If the issue only happened once and the device can restart normally:
You may continue using it. If it happens again, please record a video.
If the issue continues after completing the troubleshooting steps above, our Customer Support Team will be happy to help. To help us review your case more quickly, please prepare a short video clearly showing the issue and your device SN code / Serial Number, then fill out the form.
Where to find the SN code:
- Air+ / Air 3 / Air 4: On the side of the device.
- Air 10 / Ulike X: Near the power cable port, at the bottom of the device.
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