IPL Device Feels Too Hot

Potential Causes

• Prolonged use
• High ambient temperature
• Air inlet or outlet blockage
• Sapphire head not fully pressed against skin
• Skin not adapted to a high level
• Cooling function issue

Troubleshooting Steps

1. Confirm which part feels hot: sapphire head, device body, air outlet, adapter, or skin.
2. Check your commonly used level or mode.
3. Confirm how long the device was used before it started to feel hot.
4. Make sure the sapphire head is fully pressed against the skin during flashing.
5. Check whether the fan is running.
6. Turn on the device and leave it for 2–3 minutes. Check whether there is light condensation / mist on the sapphire head.
7. Avoid using the device in a very hot environment or under direct sunlight.

Details

• If you recently switched to a higher level:
  Your skin may need time to adjust. Please lower the level and try again. For Air 10, try Fast or Normal mode first.
• If the sapphire head feels hot within 1–2 minutes:
  Turn on the device and wait around 30 seconds before use.
• If the device feels hot after more than 10 minutes of continuous use:
  This can be normal. Pause and allow the device to cool down before continuing.
• If the sapphire head is not fully touching the skin:
  You may feel more heat because the cooling surface is not fully contacting the skin. Press the treatment window firmly and evenly against the skin.
• If the device body or air outlet feels warm:
  This is generally normal because the device generates heat during operation and releases heat through the ventilation system.
• If there is no condensation / mist on the sapphire head after 2–3 minutes:
  The cooling function may not be working properly.

• Air+ / Air 3 / Air 4: On the side of the device.
• Air 10 / Ulike X: Near the power cable port, at the bottom of the device.