Unusual Odor During IPL Device Use
Published at: 2026-05-15
Cleaning and adjustment solutions
Models: All Air Series
Potential Causes
- Dust, dirt, or debris blocking the air inlet / outlet
- Hair not shaved short enough before use
- Hair residue on the treatment area
- Burnt hair smell during flashing
- Device overheating after extended use
Troubleshooting Steps
- Clean the air inlet and outlet
Use a soft brush or cloth to gently clean the air inlet and outlet, removing any dust, dirt, or debris. - Shave before each use
Make sure to shave before each use and ensure the treatment area is clean and free of hair residue.
Hair should be trimmed to a shorter length, ideally less than 2 mm, before using the device. - Try a lower intensity level if needed
If you notice an odor during use, try reducing the intensity level or treatment frequency to minimize hair singeing. - Let the device cool down
Allow the device to cool down between sessions, especially during extended use.
Details
A slight burnt hair smell may occur if the treatment area is not shaved properly or if hair residue remains on the skin. This is usually related to hair being heated during flashing.
To reduce odor, please make sure the skin is clean and dry, shave the treatment area before use, and keep the air inlet and outlet clear.
However, if there is a strong burning smell, smoke, visible damage, or unusual heat, stop using the device immediately.
If the issue continues after completing the troubleshooting steps above, our Customer Support Team will be happy to help. To help us review your case more quickly, please prepare a short video clearly showing the issue and your device SN code / Serial Number, then fill out the form.
Where to find the SN code:
- Air+ / Air 3 / Air 4: On the side of the device.
- Air 10 / Ulike X: Near the power cable port, at the bottom of the device.
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