Pain During IPL Device Treatment
Published at: 2026-05-15
Adjustments for comfortable use
Models: All Air Series
Potential Causes
- Hair is too long before treatment
- Sapphire treatment window is not in full contact with the skin
- Intensity level is too high
- Existing skin conditions
- Sensitive skin or use on delicate areas
- Damaged sapphire treatment window
Troubleshooting Steps
- Trim long hair before use
Trim long hair to a shorter length, ideally less than 2 mm, before using the device. This can help reduce pain and improve the effectiveness of the treatment. - Make sure the sapphire treatment window fully touches the skin
Ensure the sapphire treatment window is in full contact with your skin throughout use.
If the treatment window is not fully attached to the skin, the cooling effect may be reduced and discomfort may increase. - Start with a lower intensity setting
Start with a lower intensity setting and gradually increase it as tolerated. Always listen to your body and adjust the intensity to minimize discomfort. - Avoid using the device on unsuitable skin conditions
Consult with a dermatologist before using the hair removal device if you have any pre-existing skin conditions, such as eczema, psoriasis, folliculitis, or other active skin irritation. - Be careful when using the device on sensitive areas
Users with sensitive skin may experience increased discomfort, especially in delicate areas such as the bikini line. Use a lower intensity level and reduce treatment frequency if needed. - Inspect the sapphire treatment window
Carefully inspect the sapphire treatment window for any signs of damage, such as cracks, chips, or scratches. If you notice any damage, stop using the device.
Details
Pain or discomfort during use is often related to hair length, intensity level, skin sensitivity, or incorrect treatment technique.
To reduce discomfort, please make sure the treatment area is shaved, clean, and dry before use. Keep the sapphire treatment window fully pressed against the skin and begin with a lower intensity level, especially if you are new to IPL hair removal or treating sensitive areas.
Important: Do not use the device on damaged, irritated, inflamed, or abnormal skin areas. If you experience strong pain, burning, blistering, or ongoing irritation, stop using the device and consult a dermatologist or healthcare professional.
If the issue continues after completing the troubleshooting steps above, our Customer Support Team will be happy to help. To help us review your case more quickly, please prepare a short video or photo clearly showing the issue and your device SN code / Serial Number, then fill out the form.
Where to find the SN code:
- Air+ / Air 3 / Air 4: On the side of the device.
- Air 10 / Ulike X: Near the power cable port, at the bottom of the device.
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