Skin Reactions & Comfort For IPL Device
Published at: 2026-05-15
Skin Reactions & Comfort
Models: All Air Series
Potential Causes
- Skin sensitivity after IPL treatment
- Using an intensity level that is too high for your skin
- Repeated flashing on the same area
- Treatment area not fully cooled after use
- Skin not yet adapted to the device
Troubleshooting Steps
- Apply aloe vera gel
Apply aloe vera gel to soothe the skin and help reduce redness. - Use the device’s cooling feature
You can make use of the device’s cooling feature: turn on the device without activating the light, then gently place the sapphire treatment window on the affected areas for a calming, cooling effect. - Use a cold compress
Use a cold compress or an ice pack wrapped in a soft cloth, and gently press it against the red areas to help relieve irritation. - Pause treatments temporarily
Pause treatments until the redness subsides. Once the skin has calmed, gradually resume use at a lower intensity level or with reduced frequency.
Details
Mild redness can sometimes happen after IPL treatment, especially for users with sensitive skin or when using a higher intensity level. This is usually temporary.
To reduce the chance of redness, please:
- Start with a lower intensity level
- Avoid repeated flashes on the same area
- Keep the sapphire treatment window in full contact with the skin
- Allow the skin to rest between treatments
Important: If redness is severe, painful, accompanied by swelling or blisters, or does not improve after a reasonable period of time, please stop using the device and consult a dermatologist or healthcare professional.
If the issue continues after completing the troubleshooting steps above, our Customer Support Team will be happy to help. To help us review your case more quickly, please prepare a short video or photo clearly showing the issue and your device SN code / Serial Number, then fill out the form.
Where to find the SN code:
- Air+ / Air 3 / Air 4: On the side of the device.
- Air 10 / Ulike X: Near the power cable port, at the bottom of the device.
Was this article helpful?