IPL Device Red Energy Bar Indicator
Published at: 2026-05-19
Skin contact and energy bar status check
Models: All Air Series
Potential Causes
- Sapphire head is not fully touching the skin
- Treatment area is difficult to fit
- Contact sensor is not fully activated
Troubleshooting Steps
- Make sure the sapphire head is fully pressed against the skin
The device needs full skin contact to operate correctly. - Check both sides and the bottom of the sapphire head
Ensure both sides and the bottom of the sapphire head are in contact with the skin. - Try a flatter area
Test the device on a flatter area, such as the arm or leg. - Adjust the angle
Adjust the angle of the sapphire head and try again.
Details
A red energy bar usually means the sapphire head is not making sufficient contact with the skin. Adjust the angle and make sure the treatment window is fully and evenly touching the skin.
If the issue continues after completing the troubleshooting steps above, our Customer Support Team will be happy to help. To help us review your case more quickly, please prepare a short video clearly showing the issue and your device SN code / Serial Number, then fill out the form.
Where to find the SN code:
- Air+ / Air 3 / Air 4: On the side of the device.
- Air 10 / Ulike X: Near the power cable port, at the bottom of the device.
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