IPL Device Energy Level Indicator Not Lit
Published at: 2026-05-19
Skin contact and skin tone sensor check
Models: All Air Series
Potential Causes
- Sapphire head is not fully touching the skin
- Skin tone or treatment area is too dark for IPL use
- Sensor not activated
Troubleshooting Steps
- Make sure the sapphire head is fully pressed against the skin
The device needs full skin contact to activate the indicator. - Check both sides and the bottom of the sapphire head
Ensure both sides and the bottom of the sapphire head are touching the skin. - Try a lighter skin area
Test the device on a lighter and flatter skin area. - Check whether the indicator lights up on the arm or leg
Try areas such as the arm or leg to see whether the indicator turns on.
Details
If your skin tone or the treatment area is deep brown or dark brown, the energy level indicator may not light up. This means the area may not be suitable for IPL use.
If the issue continues after completing the troubleshooting steps above, our Customer Support Team will be happy to help. To help us review your case more quickly, please prepare a short video clearly showing the issue and your device SN code / Serial Number, then fill out the form.
Where to find the SN code:
- Air+ / Air 3 / Air 4: On the side of the device.
- Air 10 / Ulike X: Near the power cable port, at the bottom of the device.
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