Cannot Change IPL Device Levels or Modes
Published at: 2026-05-19
Mode button and level control check
Models: All Air Series
Potential Causes
- Wrong button pressed
- Button is stuck
- Debris around the button
- Button damage
Troubleshooting Steps
- Press the correct button
Make sure you are pressing the correct level or mode button, not the flash button. - Check the button response
Check whether the button can be pressed normally. - Check for debris or sticky residue
Look for dust, debris, or sticky residue around the button. - Clean the button area gently
Gently clean the button area and try again.
Details
If the button is stuck, cannot be pressed, or does not respond after cleaning, the button may require further inspection.
If the issue continues after completing the troubleshooting steps above, our Customer Support Team will be happy to help. To help us review your case more quickly, please prepare a short video clearly showing the issue and your device SN code / Serial Number, then fill out the form.
Where to find the SN code:
- Air+ / Air 3 / Air 4: On the side of the device.
- Air 10 / Ulike X: Near the power cable port, at the bottom of the device.
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