Contact Customer Service
Published at: 2026-05-20
When professional assistance is needed
When to Contact Us
If you need further assistance with your Ulike ReGlow Mask, our Customer Support Team will be happy to help.
Please fill out the form so we can review your case and provide the right support.
Information to Prepare
To help us assist you more efficiently, please prepare the following basic information:
- Your order number
- The email address used for the order
- Your product model
- A brief description of the issue
- Photos or videos, if available
For Device or Quality Issues
If your device is not working properly, please prepare:
- A short video clearly showing the issue
- Your device SN code / Serial Number
- Photos of any visible damage, if applicable
- Details of when and how the issue happened
Where to find the SN code:
For the Ulike ReGlow Mask, the SN code / Serial Number is located at the bottom of the mask, next to the port where the controller connects to the mask.
For Skin Discomfort or Safety Concerns
If you experience redness, pain, irritation, burning, or other skin discomfort, please prepare:
- Clear photos of the affected area
- The treatment area used
- The mode used
- How long and how often you used the device
- Whether the skin was shaved, clean, and dry before use
- Any skincare products used before or after treatment
If the reaction is severe, painful, or does not improve, please stop using the device and consult a dermatologist or healthcare professional.
For Results Not Meeting Expectations
If your hair removal results are not as expected, please prepare:
- Your treatment area
- Your usage frequency
- How long you have been using the device
- The mode used
- Your hair color and skin tone
- Whether the treatment area was shaved before each session
This information helps us better understand your usage routine and provide more suitable guidance.
For Order, Shipping, Return, or Warranty Questions
For order-related support, please prepare:
- Your order number
- The email address used for the order
- Tracking number, if available
- Photos of the package or product, if needed
- A brief explanation of your request
Details
Providing complete information when submitting the form can help our Customer Support Team review your case faster and reduce back-and-forth communication.
Please fill out the form, and our team will follow up as soon as possible.
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