ReGlow Mask Won’t Turn On
Published at: 2026-05-20
Power connection, charging, and startup check
Models: Ulike ReGlow Mask
Potential Causes
- The Type-C connector is not fully inserted into the mask.
- The controller battery is low or out of power.
- The power button was pressed too briefly.
- The power outlet may not be working properly.
- The device may need further inspection.
Troubleshooting Steps
- Check the Type-C connection
Unplug and reconnect the Type-C connector between the mask and the controller. Make sure it is fully inserted into the mask connection port. - Charge the controller
Use the adapter included with the product to fully charge the controller before trying again. - Press and hold the power button
Press and hold the power button for at least 1.2 seconds to turn on the device. - Check the power outlet
Try another electronic device with the same outlet to confirm that the outlet is working properly. - Check the controller indicator lights
Check whether the controller panel lights up or whether the charging indicator flashes while charging.
Details
If the ReGlow Mask does not turn on, it may be caused by a loose connection, low battery, or incorrect startup operation. Please make sure the controller is charged and the Type-C connector is fully inserted before use.
If the issue continues after completing the steps above, our Customer Support Team will be happy to help. To help us review your case more quickly, please prepare your order number, a short video clearly showing the issue, and your device SN code / Serial Number, then fill out the form.
Where to find the SN code:
For the Ulike ReGlow Mask, the SN code / Serial Number is located at the bottom of the mask, next to the port where the controller connects to the mask.
For the Ulike ReGlow Mask, the SN code / Serial Number is located at the bottom of the mask, next to the port where the controller connects to the mask.
Was this article helpful?