NFC Recognition Error
Published at: 2026-05-20
NFC position, phone settings, and browser check
Models: Ulike ReGlow Mask
Potential Causes
- The phone is not placed near the NFC recognition area.
- NFC is not enabled on the phone.
- The phone network is unstable.
- A third-party or incompatible browser is being used.
- The phone may not support NFC.
Troubleshooting Steps
- Check the NFC sensing position
Place your phone near the NFC recognition area of the mask and hold it there for a few seconds. - Turn on NFC on your phone
Make sure NFC is enabled in your phone settings. If it is already on, try turning it off and on again, or restart your phone. - Use a stable network
Switch to a more stable network, such as Wi-Fi, if the page does not open properly. - Use the default browser
When the recognition page opens, use your phone’s built-in default browser to avoid compatibility issues. - Avoid switching apps during recognition
Do not switch pages or open other apps during the NFC recognition process.
Details
NFC recognition may be affected by phone position, phone settings, network stability, browser compatibility, or whether the phone supports NFC.
If NFC still cannot be recognized after trying the steps above, please prepare your order number, a short video showing the NFC recognition process, your phone model, and your device SN code / Serial Number, then fill out the form.
Where to find the SN code:
For the Ulike ReGlow Mask, the SN code / Serial Number is located at the bottom of the mask, next to the port where the controller connects to the mask.
For the Ulike ReGlow Mask, the SN code / Serial Number is located at the bottom of the mask, next to the port where the controller connects to the mask.
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