ReGlow Mask Automatically Shuts Off
Published at: 2026-05-20
Battery, mode completion, and connection check
Models: Ulike ReGlow Mask
Potential Causes
- The selected mode has finished.
- The controller battery is low.
- The Type-C connector became loose during use.
- The device may need further inspection.
Troubleshooting Steps
- Check whether the mode has finished
The ReGlow Mask will automatically shut off after completing one selected mode. This is normal. - Restart the device
If the device shuts off after a mode is completed, simply turn it on again and select the next mode if needed. - Charge the controller
Use the adapter included with the product to fully charge the controller, then try again. - Check the Type-C connection
Reconnect the Type-C connector and make sure it is firmly inserted into the mask. - Observe when shutdown happens
Check whether the device shuts off immediately, after a few minutes, or only after completing a mode.
Details
Each ReGlow Mask mode has a set duration. Some modes last 5 minutes, while others last 8 minutes. The device automatically shuts off after the selected mode is complete, which is normal.
If the device shuts off before the selected mode finishes or cannot restart normally, please prepare your order number, a short video showing the shutdown issue, and your device SN code / Serial Number, then fill out the form.
Where to find the SN code:
For the Ulike ReGlow Mask, the SN code / Serial Number is located at the bottom of the mask, next to the port where the controller connects to the mask.
For the Ulike ReGlow Mask, the SN code / Serial Number is located at the bottom of the mask, next to the port where the controller connects to the mask.
Was this article helpful?