Skin Redness or Itching After Using M30U
Published at: 2026-05-25
Skin preparation, patch test, and sensitivity check
Potential Causes
- Makeup or residue was not fully removed before use.
- A patch test was not performed before first use.
- Intensity level was too high for first-time use.
- The device was used together with other beauty devices.
- Skin may be sensitive to microcurrent, gel, or metal.
- Skin was already in a sensitive or unstable condition.
Troubleshooting Steps
- Pause use until your skin recovers
Do not continue using the device on red, itchy, burning, or irritated skin. - Cleanse before each use
Always remove makeup and cleanse your face before using M30U. - Perform a 24-hour patch test
Test on the inner arm first. Use on the face only if no reaction appears after 24 hours. - Start from Level 1
First-time users should start with Level 1 and gradually increase after the skin adapts. - Do not combine with other beauty devices
Use M30U separately to avoid overstimulating the skin. - Check your gel and skincare products
Avoid irritating or photosensitive products before treatment.
Details
Mild temporary redness may occur for some users and should usually fade within a few minutes to hours. If redness, itching, burning, swelling, or discomfort persists or worsens, stop using the device and consult a dermatologist or healthcare professional.
If you need further support, please prepare your order number, purchase platform, clear photos of the affected area, and your recent usage details, including mode, level, frequency, session duration, gel used, skincare used, and when the symptoms started. Then fill out the form.
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