Contact Customer Service
Published at: 2026-05-25
Information needed for efficient support
Models: JMOON by Ulike NouvelleSkin M30U
When to Contact Us
Please contact Customer Support if:
- The device cannot turn on, charge, power off, or work normally after troubleshooting.
- The device shuts down unexpectedly during normal use.
- Battery life is unusually short.
- The device produces sparks, smoke, strong burning smell, or abnormal heat.
- You experience skin discomfort that does not improve.
- You are unsure whether your skin condition or usage method is suitable.
Information to Prepare
To help us review your case more efficiently, please prepare the following information based on your issue type.
For Device or Quality-Related Issues
Please prepare:
- Order number
- Purchase platform
- A short video clearly showing the issue
- Photos of any visible damage, if applicable
- Device SN code / Serial Number
Where to find the SN code:
For the JMOON by Ulike NouvelleSkin M30U, the SN code is located at the bottom of the device, below the charging port.
For the JMOON by Ulike NouvelleSkin M30U, the SN code is located at the bottom of the device, below the charging port.
For Skin Reaction or Comfort Issues
Please prepare:
- Order number
- Purchase platform
- Clear photos of the affected area
- When the reaction started
- Mode used
- Intensity level used
- Session duration and frequency
- Gel used
- Skincare products used before or after treatment
- Whether other beauty devices were used recently
For Usage or Results Questions
Please prepare:
- Order number
- Purchase platform
- Your current usage routine
- Modes used
- Intensity level
- Frequency and session duration
- Main skin concern or expected result
- Photos if you would like us to better understand your concern
Details
Providing complete information helps our Customer Support Team understand your case faster and reduce back-and-forth communication. Please fill out the form when you need support.
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