M30U Won’t Charge
Published at: 2026-05-25
Cable, adapter, and charging port check
Potential Causes
- Type-C plug is not fully inserted into the device.
- USB-A end is not fully inserted into the adapter or power port.
- Cable, adapter, or USB-A port is not working.
- Charging port has gel, dust, or debris.
- Charging environment is humid.
- Cable specification may not be suitable.
Troubleshooting Steps
- Check the Type-C connection
Make sure the Type-C plug is fully inserted into the M30U charging port. - Check the USB-A connection
Make sure the other end is fully inserted into the USB-A adapter or power port. - Use the correct cable specification
Use a 5V/2A Type-C charging cable. - Try another cable or adapter
Test with a different cable, adapter, or USB-A port. - Check the charging port
If gel or debris is stuck in the charging port, gently clean it with a dry cotton swab. Do not use water. - Avoid humid environments
Do not charge the device in a bathroom, shower room, or humid area.
Details
For first use, it is recommended to charge the device for 3–5 hours. For later use, unplug the charger after the device is fully charged, usually around 3 hours.
If the M30U still cannot charge, please prepare your order number, purchase platform, a short video showing the charging issue, and your device SN code / Serial Number, then fill out the form.
Where to find the SN code:
For the JMOON by Ulike NouvelleSkin M30U, the SN code is located at the bottom of the device, below the charging port.
For the JMOON by Ulike NouvelleSkin M30U, the SN code is located at the bottom of the device, below the charging port.
Was this article helpful?