No Heat Sensation in M30U STAMP Mode
Published at: 2026-05-22
Mode, gel, and intensity level check
Models: JMOON by Ulike NouvelleSkin M30U
Potential Causes
- The device is not in STAMP mode.
- Intensity level is too low.
- Skin is too dry.
- Not enough gel was applied.
- Heat perception varies by user.
Troubleshooting Steps
- Confirm the device is in STAMP mode
STAMP mode uses red light and infrared light. It does not use EMS microcurrent. - Apply enough gel
Dry skin or too little gel may reduce the warmth you feel. - Increase the level gradually
If your skin tolerates it well, try increasing the level step by step. - Keep full contact with the skin
Press the device firmly onto the gel-covered area for about 6 seconds before moving to the next point. - Allow your skin time to adapt
Some users may feel only mild warmth, especially at lower levels.
Details
A mild or subtle heat sensation can be normal, especially at lower levels. If STAMP mode never produces warmth after proper use, please prepare your order number, purchase platform, a short video showing the issue, and your device SN code / Serial Number, then fill out the form.
Where to find the SN code:
For the JMOON by Ulike NouvelleSkin M30U, the SN code is located at the bottom of the device, below the charging port.
For the JMOON by Ulike NouvelleSkin M30U, the SN code is located at the bottom of the device, below the charging port.
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