No Zone Change Reminder in M30U STAMP Mode
Published at: 2026-05-22
Contact, timing, and reminder behavior check
Potential Causes
- The device was not lifted and moved after the first reminder.
- Electrode head is not in full contact with the skin.
- The device was moved before 6 seconds.
- Skin is too dry.
- Not enough gel was applied.
Troubleshooting Steps
- Hold each spot for about 6 seconds
In STAMP mode, keep the device in full contact with the skin until you hear the reminder. - Move after the reminder
After hearing the reminder, lift the device and move to the next treatment point. - Keep full skin contact
If the device is lifted or the skin surface is uneven, the reminder may not trigger correctly. - Keep skin hydrated with gel
Apply enough gel to support proper contact. - Restart the device if needed
If the device has been idle too long, restart and try again.
Details
In STAMP mode, the reminder helps guide you to change treatment areas. If you do not move the device after the first reminder, the next reminder may not trigger as expected until the device is lifted and reapplied.
If the reminder still does not work after correct use, please prepare your order number, purchase platform, a short video showing the issue, and your device SN code / Serial Number, then fill out the form.
Where to find the SN code:
For the JMOON by Ulike NouvelleSkin M30U, the SN code is located at the bottom of the device, below the charging port.
For the JMOON by Ulike NouvelleSkin M30U, the SN code is located at the bottom of the device, below the charging port.
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