IPL Device Emits Light Without Skin Contact
Published at: 2026-05-19
Sensor and mode behavior check
Models: All Air Series
Special Note: Air 10 SHR mode has a special flashing pattern.
Special Note: Air 10 SHR mode has a special flashing pattern.
Potential Causes
- Sensor issue
- Mode-related operation
- Sapphire head needs cleaning
Troubleshooting Steps
- Clean the sapphire head gently.
- Restart the device and check whether the issue continues.
- Test different modes and levels to see if the issue only happens in one specific mode.
Details
- If this only happens in Air 10 SHR mode:
In SHR mode, pressing the button once may trigger 4 consecutive flashes. This can appear as light emission even when the device is not touching the skin, and it is normal for this mode. - If this happens in other modes:
Please record a video clearly showing the device flashing without skin contact.
If the issue continues after completing the troubleshooting steps above, our Customer Support Team will be happy to help. To help us review your case more quickly, please prepare a short video clearly showing the issue and your device SN code / Serial Number, then fill out the form.
Where to find the SN code:
- Air+ / Air 3 / Air 4: On the side of the device.
- Air 10 / Ulike X: Near the power cable port, at the bottom of the device.
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